Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the products and services provided by Hi Baby (“Company,” “we,” “our,” or “us”). By purchasing or using our products, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. Please read them carefully before making any purchase. 1. Product Quality and Safety 1.1. Hi Baby strives to ensure that all products meet high standards of quality and safety. 1.2. Customers acknowledge that they are responsible for the appropriate and supervised use of products, especially those intended for infants and children. 1.3. The Company shall not be held liable for any misuse, negligence, or failure to follow product instructions. 2. Pricing and Payment 2.1. All prices are displayed in Nepalese Rupees (NPR) and are inclusive of applicable taxes unless otherwise specified. 2.2. The Company reserves the right to modify prices at any time without prior notice. 2.3. Payment must be made in full prior to order confirmation and delivery. 3. Orders and Delivery 3.1. Orders will be processed subject to product availability. 3.2. Delivery timelines are indicative only and may vary based on location, demand, or unforeseen circumstances. 3.3. Any delivery charges will be disclosed at the time of purchase. 3.4. Risk of loss or damage to the products passes to the Customer upon delivery. 4. Returns and Exchanges 4.1. Customers may request a return or exchange within seven (7) days of receiving the product, provided the item is unused, unopened, and in its original packaging. 4.2. For hygiene and safety reasons, products such as diapers, wipes, and feeding essentials are non-returnable, unless proven defective. 4.3. The Company reserves the right to deny returns or exchanges that do not meet these conditions. 5. Limitation of Liability 5.1. To the maximum extent permitted by law, Hi Baby shall not be liable for any indirect, incidental, or consequential damages arising out of the use or misuse of its products. 5.2. The Company’s liability, if any, shall be limited solely to the replacement or refund of the defective product in accordance with Clause 4. 6. Privacy Policy 6.1. Customer information will be collected and used solely for order processing, delivery, and customer service. 6.2. The Company will not share or disclose personal information to third parties without prior consent, except as required by law. 7. Amendments 7.1. The Company reserves the right to amend, update, or revise these Terms at any time without prior notice. 7.2. Continued purchase or use of products following such amendments constitutes acceptance of the revised Terms. 8. Governing Law and Jurisdiction 8.1. These Terms shall be governed by and construed in accordance with the laws of Nepal. 8.2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Kathmandu, Nepal.