Shipping Policy

Refund & Return Policy At Hi Baby, customer satisfaction is our priority. We aim to deliver high-quality products that meet your expectations. If, for any reason, you are not fully satisfied with your purchase, our Refund & Return Policy applies as follows: 1. Eligibility for Returns 1.1. Products may be returned within 7 days of delivery. 1.2. To qualify, items must be: Unused, unopened, and in their original packaging. Accompanied by the original receipt or proof of purchase. 1.3. For hygiene and safety reasons, the following items are non-returnable unless defective: Diapers and wipes Feeding and nursing essentials Personal care products 2. Defective or Damaged Products 2.1. If you receive a product that is defective, damaged, or incorrect, please contact us immediately at [insert email/phone] with clear photos/videos. 2.2. Upon verification, we will arrange either: A replacement of the same product (subject to availability), or A full refund to your original payment method. 3. Refunds 3.1. Once your return is approved and received, refunds will be processed within 7–10 business days. 3.2. Refunds will only be issued to the original method of payment. 3.3. Delivery/shipping charges are non-refundable, except where the return is due to our error (e.g., wrong or defective item). 4. Exchanges 4.1. Exchanges are subject to product availability. 4.2. If the requested item is unavailable, a refund will be issued instead. 5. Return Shipping 5.1. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product. 5.2. We recommend using a trackable shipping service, as Hi Baby is not responsible for items lost during return transit. 6. How to Request a Return or Refund 6.1. Contact our Customer Care team at [insert email/phone] with your order number and reason for return. 6.2. Our team will review your request and provide instructions for return or refund. 7. Policy Updates Hi Baby reserves the right to update or amend this Refund & Return Policy at any time without prior notice. The updated version will be effective immediately upon posting on our website.